The PFA does not start

Problem:  When you tried to start the PFA at the server console prompt, an error message stated

PFA login was unsuccessful. Check the username and password in the PFA.NCF. PFA is unable to locate GroupWise. Install GroupWise before running the PFA.

Possible Cause:  GroupWise and the Internet Agent are not installed.

Action:  Complete the following steps:

1. Install GroupWise and the Internet Agent at the server.

   See Setting Up Your Initial GroupWise System.

2. At the server console prompt, enter pfa.

Possible Cause:  The PFA could not communicate with the Internet Agent.

Action:  Make sure the Internet Agent is running.

Possible Cause:  The PFA user does not exist.

Action:  Create the PFA user and make sure that it has the necessary rights. See Setting Up Common Mailbox Forwarding and the POP Forwarding Agent.

Problem:  When the PFA was started at the console prompt, an error message stated

PFA login was unsuccessful. Check the username and password in the pfa.ncf.

Possible Cause:  The password for the PFA User object in eDirectory does not match the password in the pfa.ncf file.

Action:  Change the password in the sys:\system\pfa.ncf file.