112: Data instance in the ZFD 3.x scanned file is not found

Source:  ZENworks Desktop Management; Workstation Inventory; Storer

Severity:  Critical

Possible Cause:  Error in the content or format of the STR file, or delta information is absent from the STR file.

Possible Cause:  The scan data file (.str) does not have a proper delta information for certain inventory attributes. This may be because of an improper data type or format, or some STR files ready to be processed have been missed, causing a break in the sequence.

Action:  If the problem occurs on ZENworks for Desktops 3.2 workstations that send inventory scans to an upgraded inventory server, copy the following files from ZENworks for Desktops 3.2 SP3 to the sys:\public\zenworks directory on the upgraded server:

winscan.exe
ntscan32.exe
hwscan16.exe
zenpol32.dll
scansource.ini

Action:  Do the following:

  1. If the error occurs when you process the inventory data that is rolled up from a lower-level ZENworks for Desktops 3.2 Inventory server, you must upgrade the lower-level Inventory server to ZENworks for Desktops 3.2 SP3.

  2. Apply the following authentication patches that are bundled with the ZENworks 6.5 Desktop Management Companion 2 CD to the ZENworks for Desktops 3.2 SP3 Inventory server:

    Server Source File Target Destination on the Inventory Server

    Netware

    All files in the \invzfd3xpatch\zfd32\common\public\zenworks\wminv\lib directory

    Inventory_server_installation_path\zenworks\inv\server\wminv\lib

     

    \invzfd3xpatch\zfd32\nw\java\bin\zenws.nlm

    sys:\java\bin

     

    All files in the \invzfd3xpatch\zfd32\nw\java\lib directory

    sys:\java\lib

    Windows NT/2000

    All files in the \invzfd3xpatch\zfd32\common\public\zenworks\wminv\lib directory

    Inventory_server_installation_path\zenworks\inv\server\wminv\lib

     

    \invzfd3xpatch\zfd32\nt\zenworks\jre\1.2\bin\ zenws.dll

    sys_share\zenworks\jre\1.2\bin

     

    All files in the \invzfd3xpatch\zfd32\nt\zenworks\jre\1.2\lib directory

    sys_share\zenworks\jre\1.2\lib

  3. Enforce a full scan either on this workstation object or on all workstation objects that send the inventory data to this Inventory server.

To enforce a full scan on this workstation object:

  1. In ConsoleOne, right-click the workstation object, then click Properties.

  2. Click the ZENworks Inventory tab, then click the Workstation Scan Configuration suboption.

  3. Select Start Full Scan.

  4. Click Apply, then click Close.

To enforce a full scan on all workstation objects that send the inventory data to this Inventory server:

  1. Enforce a full scan on the Inventory Service object.

For more information, see "Configuring the Inventory Service Object " in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.

Action:  Refer to Troubleshooting the Storer for more details.

Action:  If the problem persists, contact Novell Support.