The Storer is unable to update the ZENworks for Desktops 3.2 .str files and continuously rejects the .str files

Possible Cause:  The .str file contains invalid data, or is an invalid type or format.

This error could be in the ZENworks for Desktops 3.2 .str file. Consequently, the remaining .str files of that inventoried workstation might not be processed.

Action:  If the problem occurs on ZfD 3.2 workstations that send inventory scans to an upgraded inventory server, copy the following files from ZfD 3.2 SP3 to the sys:\public\zenworks directory on the upgraded server:

winscan.exe
ntscan32.exe
hwscan16.exe
zenpol32.dll
scansource.ini

Action:  Do the following:

  1. If the error occurs when you process the inventory data that is rolled up from a lower-level ZfD 3.2 Inventory server, you must upgrade the lower-level Inventory server to ZfD 3.2 SP3.

  2. Apply the following authentication patches that are bundled with the ZENworks 6.5 Desktop Management Companion 2 CD to the ZfD 3.2 SP3 Inventory server:

    Server Source file Target destination on Inventory server

    Netware

    all files in the \invzfd3xpatch\zfd32\common\public\
    zenworks\wminv\lib directory

    Inventory_server_installation_path\
    zenworks\inv\server\wminv\lib

     

    \invzfd3xpatch\zfd32\nw\java\bin\zenws.nlm

    sys:\java\bin

     

    all files in the \invzfd3xpatch\zfd32\nw\java\lib directory

    sys:\java\lib

    Windows

    all files in the \invzfd3xpatch\zfd32\common\public\
    zenworks\wminv\lib directory

    Inventory_server_installation_path\
    zenworks\inv\server\wminv\lib

     

    \invzfd3xpatch\zfd32\nt\zenworks\jre\1.2\bin\ zenws.dll

    sys_share\zenworks\jre\1.2\bin

     

    all files in the \invzfd3xpatch\zfd32\nt\zenworks\jre\1.2\lib directory

    sys_share\zenworks\jre\1.2\lib

  3. Enforce a full scan either on this workstation object or on all workstation objects that send the inventory data to this Inventory server.

To enforce the scan on this workstation object:

  1. In ConsoleOne, right-click the workstation object, then click Properties.

  2. Click the ZENworks Inventory tab, then click the Workstation Scan Configuration suboption.

  3. Select Start Full Scan.

  4. Click Apply, then click Close.

To enforce a full scan on all workstation objects that send the inventory data to this Inventory server:

  1. Enforce a full scan on the Inventory Service object.

For more information, see "Configuring the Inventory Service Object " in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.

Action:  Refer to Troubleshooting the Storer for more details.

Action:  If the problem persists, contact Novell Support.

Possible Cause:  The inventoried workstation is a Windows 98 machine and does not have the latest version of WMI installed.

Action:  Install the latest version of WMI.