The .str files are not being stored in the Inventory database

Action:  Manually enforce a full scan on the workstation object:

1. In ConsoleOne, right-click the workstation object, click Properties.

2. Click the ZENworks Inventory tab, then click the Workstation Scan Configuration suboption.

3. Select Start Full Scan.

4. Click Apply, then click Close.

Action:  If the problem persists:

1. Edit the Inventory_server_installation_path\zenworks\inv\server\wminv\properties\tracerfilter.properties file to set the Debug level to DEBUG5 or ALL.

2. Edit the Inventory_server_installation_path\zenworks\inv\server\wminv\properties\storerdebug.properties file to set the value of trace= true and
   strfiledelete= path_where_you_want_to_back_up_.str_files.

3. Manually enforce a full scan on the workstation object:

   1. In ConsoleOne, right-click the workstation object, click Properties.

   2. Click the ZENworks Inventory tab, then click the Workstation Scan Configuration suboption.

   3. Select Start Full Scan.

   4. Click Apply, then click Close.

If the problem persists, send the tracer and the backed-up .str files to Novell Support.