Online Update enables you to update the Appliance.
On the Service Desk Appliance home page, in the Appliance Configuration section, click Online Update.
You can perform the following actions:
Register: Enables you to register with Micro Focus Customer Center (MFCC) server or a Local Subscription Management Tool (SMT) server from where you can download software updates and install automatically to update the product.
To register online update service:
Click the Register tab.
Choose the type of service Local SMT (Subscription Management Tool) or Novell Customer Center (NCC).
Based on the service type, specify the following:
Local SMT
Hostname: The hostname of the server from where you want to download.
SSL Cert URL (optional): The SSL certificate to communicate with the server.
Namespace path (optional): The name space of the file or directory.
Novell Customer
Email: The email address to receive the updates on Service Desk suite.
Activation key: The activation key for the server base license.
Allow data send: choose how you want to receive the data Hardware Profile or Optional information.
Click Register.
Update Now: After registration, click Update Now to trigger downloaded updates.
NOTE:On click of Update Now install both OS patches and product upgrades. To disable installing product upgrades, see Disabling Product Upgrade on the ZENworks Service Desk Appliance.
Schedule: After registration, you can configure type of updates to download and whether to automatically agree with the licenses.
To schedule online update:
Click the Schedule tab.
Select a schedule for download updates (Manual, Daily, Weekly, Monthly).
IMPORTANT:We recommend that you schedule online updates only for updating non-interactive security patches on ZENworks Service Desk Appliance 7.5 or later. Rest of the patches including upgrade to newer version of Service Desk can be done manually as it impacts the system and might cause down-time of server.
View Info: Displays the list of installed and downloaded software updates.
Refresh: Refreshes the status of updates on the Appliance.
To disable the product upgrade installation, run the following command as the root user:
zypper mr -d ZSD-APPLIANCE-24.1-PRODUCT
After disabling the upgrade, navigate to the Online Update page on the Appliance Home page. Only OS patches will be displayed.
To enable the product upgrade installation, run the following command as the root user:
zypper mr -e ZSD-APPLIANCE-24.1-PRODUCT
After enabling, go to the Online Update page on the Appliance Home page. Both OS patches and the product upgrade (if available) will be displayed.